Shipping & Delivery
Frequently asked questions about shipping and delivery.
What is Your Shipping Policy?
We are pleased to offer free shipping and returns for our loyalty members or the option for Express authority to leave for $14.99. For all other customers, we offer free shipping for orders above $75 or you are welcome to select any of the options be
Track My Order
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you do not receive your order confirmation within a few minute
Do You Offer Free Shipping?
We are pleased to offer free shipping and returns for Volcom Stone Rewards members. For all other customers, we offer free shipping for orders above $75.
Do You Ship Worldwide?
We currently only ship to addresses in Australia.
Split Shipments
Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email. Learn more about how to Track Your Order
Click & Collect
We currently do not offer a 'Click & Collect' or in-store collection service. Orders can only be shipped from our warehouse, via courier, to your chosen delivery address.
Christmas Shipping
Land your gifts in time for Christmas! All customer orders must be placed by 9AM on the nominated cut-off date for your delivery location. Please note all dates advised are factoring in the maximum warehouse packing time of 4 days. For Australian cus
Parcel Lockers and Authority to Leave
Also known as Safe Drop, ‘Authority To Leave’ means that a Postie or driver can leave a parcel at a recipient’s home if nobody is home. The driver will only leave the parcel if there’s a safe place on the property.Locations that are generally not sui