Volcom

Boardriders Community

Contact Information

What Payment Methods do You Accept?

How can I Check the Balance of my Gift Voucher?

Payments

General

When Will my Gift Card Expire?

Can I Buy a Physical Gift Card?

Can I Use my E Gift Card In-Store?

When Will I Receive my Gift Card?

Can I Earn Loyalty Points on Gift Card Purchases?

Can I Use More Than One Gift Card at Checkout?

How do I Redeem my Gift Card?

How do I check my Gift Card Balance?

Can I get a Refund?

Can I Purchase a Gift Card to Use in NZ?

Gift Cards

New Volcom Stone Rewards

How do I Join Volcom Stone Rewards?

What is Volcom Stone Rewards?

What do I Get for Joining Volcom Stone Rewards?

How do I Track my Rewards History?

How Do I Earn Offers and Rewards?

How Do I Use a Reward?

How Do I View my Points?

What Happens if I Return Items from a Loyalty Order?

My Purchase is Not Appearing in my Points Balance, What Should I do?

Do My Loyalty Points have an Expiry Date?

Do Rewards have an Expiry Date?

Can I Use my Points on Other Boardriders Family Brands?

How do I Update my Account Details?

Online and In-Store Sales/Promotions

Online Promotions

Loyalty & Promotions

Can I Edit or Add Anything to my Order?

What is your Cancellation Policy?

How do I Apply Promo/Discount Codes?

I Forgot to Add a Promo Code but Already Made a Purchase

What do I do if I Receive the Wrong Item in my Order?

What do I do if my Item(s) Arrives Damaged?

Out of Stock Items

Order Issues

My Orders

Kid's Size Guides (Boys & Girls)

Men's Size Guides

Women's Size Guides

Size Guide

Warranty Policy.

Warranty Procedure.

Do you offer a warranty on Volcom Workwear product?

Snow Outerwear Warranty.

Wetsuit Warranty.

How do I submit a warranty claim?

Warranty Information

Snow and Technical Outerwear Care Instructions.

Can I Wash my Gore-Tex Jacket?

What is DWR Treatment?

What is Stone Made product?

Volcom Denim

Volcom Workwear

Product Information

Products & Warranties

What’s Your Return Policy?

How do I Make a Return Within Australia?

How do I Return an Item In-Store? (Australia Only)

Do You Offer Exchanges?

Warranty and Terms of Use

How do I Submit a Warranty Claim?

How do I Make a Return Within New Zealand?

Wetsuit Warranty

Third-Party Retailer Warranty

Christmas return period

Returns & Refunds

What is Your Shipping Policy?

Track My Order

Do You Offer Shipping Benefits?

Do You Ship Worldwide?

Where Do You Ship From?

Customs Import Duties and Taxes for NZ

Split Shipments

Parcel Collect

Click & Collect

Parcel Lockers and Authority to Leave

Shipping & Delivery

Frequently Asked Question regarding our Volcom Stone Rewards loyalty program.

Frequently asked questions about orders and payment.

Frequently Asked Questions about Products & Warranties.

Frequently asked questions about returns, refunds and exchanges.

Frequently asked questions about shipping and delivery.

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