If goods are purchased between 1st November 2024 - 24th December 2024, we will allow a refund of those goods if returned by 22nd January 2025 provided the goods (including all tags, labels and packaging), are unused, unworn and undamaged, if you have

If goods are purchased between 1st November 2024 - 24th December 2024, we will allow a refund of those goods if returned by 22nd January 2025 provided the goods (including all tags, labels and packaging), are unused, unworn and undamaged, if you have proof of purchase, and have complied with the conditions of sale.We understand you&apos;d like to hide the prices on your gifts however, we cannot accept returns if the price tag has been tampered with or removed, so be sure to keep all the price tags intact!Additionally, if you had a promotional item in the order you&apos;re returning, you must also return the promotional item along with the items you wish to return in order to be refunded.Returns that do not meet our return policy will be returned to sender (RTS) and no refund will be processed.To make a return on a faulty item or to commence a warranty claim, please contact our Customer Service team for assistance by heading to the <a href="https://www.volcom.com.au/pages/contact-us?srsltid=AfmBOooasFOCjHFy70TtnGebsmg3ATYySRQbWOMhfpOEMH6cz5lH-ChX" rel="noopener noreferrer" target="_blank">Contact Us</a> page and lodging a contact form. One of our Customer Service team will respond as soon as possible. If the matter is urgent, please chat with our Customer Service team <a href="https://www.volcom.com.au/blogs/frequently-asked-questions?srsltid=AfmBOooHRJgnXOWp7YvdzucjqOVN1s9vqo2naiHRGvx-Allgx9LnrhDx" rel="noopener noreferrer" target="_blank">here</a> during the hours of 9:00am - 5:00pm AEST Monday-Thursday and 9:00am - 4:00pm Friday (excludes major public holidays).

Christmas return period

For information on the Christmas returns period please see our Christmas returns policy. Volcom Australia wants to assure you are 100% satisfied with the product you purchased, which is why we are pleased to offer free returns on all items ordered vi

For information on the Christmas returns period please see our&#xA0;<a href="https://www.volcom.com.au/pages/help-center?srsltid=AfmBOoqy_qUadvEXB2EJz0xSA8nDWRYr1-jpgRFBrtRqRrm-gQmdw0lj&amp;hcUrl=%2Fen-US%2Fchristmas-return-period-947896" rel="noopener noreferrer" target="_blank">Christmas returns policy</a>.&#xA0;Volcom Australia wants to assure you are 100% satisfied with the product you purchased, which is why we are pleased to offer free returns on all items ordered via our online store.We accept the return of full price &amp; sale items that have been returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging.&#xA0;You will be notified via email once your refund has been approved in our system. To qualify for a merchandise refund, items must be returned in original, unused condition, in original packaging and tags attached. You must also return&#xA0;any free promotional items you received with your original order.Return refunds do not include&#xA0;<a href="https://volcom.gorgias.help/en-US/what-is-your-shipping-policy-596991" rel="noopener noreferrer" target="_blank">shipping charges</a>, you will be refunded for the goods returned only.&#xA0; Some of our goods come with a guarantee or&#xA0;<a href="https://volcom.gorgias.help/en-US/warranty-policy-600421" rel="noopener noreferrer" target="_blank">Warranty&#xA0;</a>from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled&#xA0;to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a&#xA0;<a href="https://volcom.gorgias.help/en-US/warranty-policy-600421" rel="noopener noreferrer" target="_blank">warranty</a> claim in accordance with your legal rights, upon receipt of a proof-of-purchase and inspection of the goods. It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased. All eligible items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). <h3 id="how-to-return">How to Return</h3>Remember to reuse the original packaging and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging). You must also return any free promotional items you received with your original order. Easy returns with Australia Post Collect &amp; Return - No labels, no printing, no problem.Visit our <a href="https://return.auspost.com.au/CAPTAIN_FIN_CO" rel="noopener noreferrer" target="_blank">Returns Portal</a> You will need your order number &amp; email address you entered when placing your order and follow the steps to initiate your return and create your return label.&#xA0;Complete the fields to submit your return.Once submitted, you will be emailed your unique QR code.Print your label at home or bring your packaged return to your nearest Australia Post Collect &amp; Return location (those marked with a printer symbol on the map) and they&apos;ll print one for you.Choose to drop your return at any Post Office or Australia Post Box.You&apos;ll be emailed tracking details so you can follow your return back to our warehouse.Locate your nearest Australia Post location through the link below: <a data-mce-href="http://auspost.com.au/pol/app/locate" href="http://auspost.com.au/pol/app/locate" style=" text-decoration: inherit;">http://auspost.com.au/pol/app/locate</a> If you have any questions, <a href="https://volcom.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">please contact our Customer Service team for assistance</a>.

What’s your return policy?

We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. We do not accept the return of items marked as 'FI

We accept the return of full price &amp; sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. We do not accept the return of items marked as &apos;FINAL SALE&apos;. <h3 id="how-to-return">How to Return</h3>Remember to reuse the original packaging and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging). You must also return any free promotional items you received with your original order. Easy returns with Australia Post Collect &amp; Return - No labels, no printing, no problem.Visit our <a href="https://return.auspost.com.au/VOLCOM_AUSTRALIA" rel="noopener noreferrer" target="_blank">Returns Portal</a> You will need your order number &amp; email address you entered when placing your order and follow the steps to initiate your return and create your return label.&#xA0;Complete the fields to submit your return.Once submitted, you will be emailed your unique QR code.Print your label at home or bring your packaged return to your nearest Australia Post Collect &amp; Return location (those marked with a printer symbol on the map) and they&apos;ll print one for you.Choose to drop your return at any Post Office or Australia Post Box.You&apos;ll be emailed tracking details so you can follow your return back to our warehouse.Locate your nearest Australia Post location through the link below: <a data-mce-href="http://auspost.com.au/pol/app/locate" href="http://auspost.com.au/pol/app/locate" style=" text-decoration: inherit;">http://auspost.com.au/pol/app/locate</a> <h4 id="isPasted">To track your return:</h4>Simply visit the tracking tool <a href="https://auspost.com.au/mypost/track/#/search" style=" text-decoration: underline;" target="_self">Australia Post | Track Your Order &#xBB;</a>Enter your tracking number. This can be found on your return&apos;s postage label <h3 id="refund-process">Refund process</h3>Upon receipt of the returned item, we will examine it to ensure that it meets our return policy criteria. If the return is approved, a refund will be issued to the original method of payment.PayPal refunds will be visible in your PayPal balance immediately.Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you&apos;ve got a few other items on your order, the cost of the cancelled item will be deducted from future payment installments.Klarna refunds will be processed within 5-7 business days once your return has been processed. Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund - <a href="https://www.klarna.com/au/customer-service/how-do-i-return-my-order/" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">more info</a>.Zip Pay refunds will be visible in your account and will be credited with the agreed refund amount. The funds will then be put towards your owing balance or depending on the refund amount your account may be placed in credit.Credit card refunds will be visible within 1-5 business days depending on your financial institution. <h3 id="non-returnable-items">Non-returnable items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I make a return within Australia?

We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase and returning your existing merchandise to our online warehouse for a full refund.

We&apos;re currently unable to process exchanges through our online store.To avoid disappointment, we recommend placing a new order for the item you would like to purchase and returning your existing merchandise to our online warehouse for a full refund.For more information on return options, please head to our returns page.

Do you offer exchanges?

Volcom

Frequently asked questions about returns, refunds and exchanges.

Returns & Refunds

What is your shipping policy?

Holiday Shipping Cut-Offs

Track My Order

Do you offer free shipping?

Do you ship worldwide?

Split Shipments

Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Out of Stock Items

Order Issues

My Orders

How do I find my best size & fit?

Size Guide

Warranty Policy.

Warranty Procedure.

Do you offer a warranty on Volcom Workwear product?

Snow Outerwear Warranty.

Wetsuit Warranty.

How do I submit a warranty claim?

Warranty Information

Snow and Technical Outerwear Care Instructions.

Can I wash my Gore-Tex jacket?

What is DWR Treatment?

Inseam Length (Pants & Denim)

Outseam Length (Shorts & Boardshorts)

What is Stone Made product?

Product Information

Products & Warranties

What is Volcom Stone Rewards?

How do I join Volcom Stone Rewards?

What do I get for joining Volcom Stone Rewards?

How do I track my rewards history?

How do I get $1 shipping?

Do my loyalty points have an expiration date?

How do I view my points?

What happens if I return items from an order where I used a reward offer?

I didn't get my Birthday Reward

Loyalty & Promotions

What payment methods do you accept?

How can I check the balance of my Gift Voucher?

Payments

General

Contact Information