Frequently Asked Question regarding our Volcom Stone Rewards loyalty program.
NEW Volcom Stone Rewards has arrived! Our loyalty program has been refreshed with new rewards and more perks for all of our members. You won’t need to create a new account just sign-in and enjoy the rewards. For a full update on the changes, please s
By having a Volcom account! Create one for free here!
Volcom Stone Rewards is Volcom’s loyalty program. Earn points on your purchases to redeem for rewards, enjoy early access to sales and special collections and get access to special member-only offers and experiences. It’s free to join!
You'll get 100 bonus points after your first purchase, free standard shipping and returns on all orders plus you can start earning points on your purchases straight away. Every dollar you spend at Volcom.com.au when you’re logged in to your account o
Log in here to access the Rewards dashboard and then click on REWARDS HISTORY to view loyalty actions.
As soon as your loyalty account holds at least 300 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we se
Log into your account online and redeem and use your reward right at checkout. Based on the total points you have in your account, we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your
You can view your total points at any time by logging in to your account and visiting the rewards page on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be email
If you join our Volcom Stone Rewards loyalty club you'll receive free standard shipping and returns (no order minimum) just for being a loyal member!. You must be logged into your loyalty account to activate free standard shipping. Discount applied a
Full Refunds. Can I return my order if I redeemed rewards points for a discount?. Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount
Points accumulated from your purchases will appear in your account within 48hrs from the time of your order has fulfilled as long as you were signed into your loyalty account at the time you made the purchase. If you are still unable to see the point
Yes. Your loyalty points will expire after one year of inactivity with Volcom.
Yes. The $15, $30, $45, $60, $75, $90 and $105 reward offers have an expiration of one year. The $20 birthday offer has an expiration of 30 days from the date received.
Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands. Our family brands include Surf Dive ‘n Ski, Roxy, Quiksilver, DC Shoes, Billabong, RVCA and Eleme
Log in to your account online, head to the 'Profile' section and select either 'My Information' or 'Shipping addresses'. If you would like to merge or change your email address, please contact our customer service.
Our online discounts and promotions may not always align with those offered in-store. This is because our online and physical stores operate on separate sales systems, and pricing can vary between the two. Unfortunately, we are unable to offer price