We accept PayPal, Afterpay, Visa and MasterCard. We do not accept cash, cheques, or COD (Cash on Delivery) and cannot take orders over the phone or via email. SECURE ONLINE SHOPPING GUARANTEE:  Protecting your privacy and bringing you a safe online e

<section id="isPasted">We accept <a href="https://www.paypal.com/au/digital-wallet/how-paypal-works" target="_blank" rel="noopener noreferrer">PayPal</a>, <a href="https://www.afterpay.com/en-AU/how-it-works" target="_blank" rel="noopener noreferrer">Afterpay</a>, Visa and MasterCard.We do not accept cash, cheques, or COD (Cash on Delivery) and cannot take orders over the phone or via email.</section>&#xA0;SECURE ONLINE SHOPPING GUARANTEE:&#xA0; Protecting your privacy and bringing you a safe online experience is always our main goal. &#xA0;Volcom takes every precaution to assure all online transactions are 100% safe by implementing numerous layers of safeguards (SSL) to protect personal information. &#xA0;In the event of an unauthorized charge appearing after using our site, please notify your credit card provider for further instructions.&#xA0;

What payment methods do you accept?

Unfortunately, our Gift Voucher system is currently undergoing technical upgrades and our online store won't be able to give you your balance right now. Please provide our customer service team with your Voucher Number and they will be happy to advis

Unfortunately, our Gift Voucher system is currently undergoing technical upgrades and our online store won&apos;t be able to give you your balance right now.Please provide our <a href="https://www.volcom.com.au/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" target="_blank">customer service team</a> with your Voucher Number and they will be happy to advise the remaining balance and expiry date of your Voucher. Customer Service Email:&#xA0;<a href="mailto:onlinesupport@volcom.com.au">onlinesupport@volcom.com.au</a>Chat: Please click our questions link on the right-hand side of our site to chat with a customer service representative. If Chat is unattended or outside operating hours, please email us at <a href="mailto:onlinesupport@volcom.com.au" style=" text-decoration: underline;">onlinesupport@volcom.com.au</a> and we will get back to you at our soonest

How can I check the balance of my Gift Voucher?

Volcom

Payments

General

What’s your return policy?

How do I make a return via mail within Australia?

How do I return an item in store? (Australia only)

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

How do I return an item within New Zealand?

Wetsuit warranty

Third-party retailer warranty

Returns & Refunds

What is your shipping policy?

Holiday Shipping Cut-Offs

Track My Order

Do you offer free shipping?

Do you ship worldwide?

Split Shipments

Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Out of Stock Items

Order Issues

My Orders

How do I find my best size & fit?

Size Guide

Warranty Policy.

Warranty Procedure.

Do you offer a warranty on Volcom Workwear product?

Snow Outerwear Warranty.

Wetsuit Warranty.

Warranty Information

Snow and Technical Outerwear Care Instructions.

Can I wash my Gore-Tex jacket?

What is DWR Treatment?

Inseam Length (Pants & Denim)

Outseam Length (Shorts & Boardshorts)

What is Stone Made product?

Product Information

Products & Warranties

What is Volcom Stone Rewards?

How do I join Volcom Stone Rewards?

What do I get for joining Volcom Stone Rewards?

How do I track my rewards history?

How do I get $1 shipping?

Do my loyalty points have an expiration date?

How do I view my points?

What happens if I return items from an order where I used a reward offer?

I didn't get my Birthday Reward

Loyalty & Promotions

Contact Information

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