Frequently asked questions about order issues.
We are sorry to hear you received the wrong item in your order!. Simply contact our Customer Service team via our Help Center or email [email protected] and provide your Volcom Order Number as well as a photo of the item received and the na
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Simply contact our Customer Service team via our Help Center or email [email protected]. Please include an image of the damage. While we may
If an entire order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorisation will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional tim