What is your cancellation policy?Updated 9 months ago

Once your order has been placed, it’s instantly sent through our system so that our warehouse team can begin picking your items, to get them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items from your order. Orders can be canceled within 6 hours.

Please contact our Customer Service team through our Help Center or email [email protected] to request order cancellation.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.