How do I submit a warranty claim?Updated 9 months ago

We would be more than happy to set you up with a warranty claim to see what we can do to help repair or replace your item as long as it falls within our warranty period and was purchased from an authorised dealer.

To initiate your warranty claim, we simply request you email our Customer Service team and send 1-2 images of the defective product, a copy of your proof of purchase or bank statement, and the below information.

Name:

Address:

Email:

Phone Number:

Item Name:

Item Number:

Size:

Colour:

Where item was purchased:

Issue:

Once our warranty team receives your information, one of our representatives will be in contact with you on the next steps for process.

Thank you for shopping with Volcom and we look forward to servicing your warranty.

Things To Remember:

If you made your purchase from one of our authorised Volcom dealers, you will need to contact such a store to initiate your warranty

Online Orders are not eligible and will not be accepted for refund or exchange within our Volcom Store or Volcom DFO Stores.

For more information on warranties, repairs and policies, please contact Customer Service team or visit our Terms of Use and policies pages.